Unable to install sample data - Hot Start

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10 years 2 weeks ago - 10 years 2 weeks ago #38078 by joomsphere
Dear Support,

We have just purchased a single Joomla Template. Unfortunately, following a guidance for Hot Start, we faced the issue when we clicked the "Install Sample Data"

Error Message:
The most recent request was denied because it contained an invalid security token.

Look forward to your prompt support. Thank you
Last edit: 10 years 2 weeks ago by joomsphere.

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10 years 2 weeks ago #38086 by ivan.milic
Did you just try to refresh page and try again?

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10 years 1 week ago #38125 by joomsphere
Hi there,

I have refreshed the pages couple of times and still with same errors. I try to delete the installer directory and created new directory and also generate a same errors.

This is my first time purchasing a template from from Best of Joomla. I usually purchased Joomla, Wordpress and Prestoshop templates from other sources and did not encounter any problem as the usual method to have a same web look as a demo is just to import the template sql file to phpadmin and installed relevant extensions.

Really hope you can assist me in installing the template in our web hosting.
I assure you if this will be not first time we will purchasing the templates from your side if this matter resolve. Thanks.

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10 years 1 week ago #38127 by ivan.milic
You can post us url using "Report To Moderator". Prepare site files for installation and send us DB parameters.

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10 years 1 week ago #38128 by joomsphere
Hi Ivan,

We just submitted required information as per your guidance. Thanks.

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10 years 1 week ago #38132 by ivan.milic
Ok, thanks. I tested it seams we have an problem with host start. We will get back to you as soon as possible

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