template crashes in shopping cart

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5 years 2 months ago #39549 by Darko101
Dear Sirs,

On our live site www.mycornetto.nl , when changing the number of products and hitting the refresh arrows besides the number box in the cart, the template crashes. This also happens when slecting a payment method and hitting save (opslaan in Dutch).

The site continues to work, when changing form one page to another, or refreshing the cart by clicking “Mijn Bestellijst” in the footer menu, for example. The site then returns to its normal template behavior.

See attachments.

I suspect I may be due to the VM 2.6 update?

Kind regards,
Darko Ivancevic
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5 years 2 months ago - 5 years 2 months ago #39553 by ivan.milic
Maybe you will have to rese vm configuration. Delete all records (usually one) from _vm_config table. Then input configuration parameters again(remember them first).
Last edit: 5 years 2 months ago by ivan.milic.

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5 years 2 months ago #39588 by Darko101
I just did but it did not solve the problem.

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5 years 2 months ago #39602 by ivan.milic
Can you disable SEF links to see if problem exists in that case?

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5 years 2 months ago #39738 by Darko101
No solution there.

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5 years 2 months ago #39740 by Darko101
The same problem occurs on Explorer in www.opleiding-medische-basiskennis.nl/

The template crashes when choosing shipment or payment methods, or changing number of items and updating.

Plaase help because MyCornetto.nl is an important live site to us. Joomla and htacces login are alle ready emailed.

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