Joomla FAQ: Frequently Asked Questions

Sales/Licensing:

What's difference between single template/extension order and membership plan? How long can I use your products?
On how many domains can I install template that I bought?
I need to remove the copyright notice. What should I buy?
Do you offer refunds after order has been placed?
I paid template / extension / membership. How to download?
I bought Single template license, but now I would like to upgrade to Developer license.
I paid Developer license, but can't see it with my order.
If I subscribe, will you charge my credit card or Paypal account automatically when subscription period is over?

Technical:

NOT LIKE DEMO: Template installed on my server, but it's different than Demo shown on your server.
PAGE TITLE: I don't know how to change the page title (in the browser bar).
ERROR! Could not find... I got error message "Error! Could not find an XML setup file".
IE9: My template doesn't look good in IE9 (and later).
LOGO: How to change template's logo image?
VIRTUEMART SETUP: My VirtueMart store doesn't show images. My VirtueMart store backend's links are incorrect.
TOP MENU: After standard template installation, the top menu looks broken.
COPYRIGHT NOTICE: I bought Developer license, how do I edit the copyright notice?
404 ERROR: Template installed and home page looks good, but I get error when I click any link.

 

What's difference between single template/extension order and membership plan?

  1. With single template/extensions order, you are paying for one template/extension. After download, you can use it forever. You will be able to download updates for this template/extension forever.
  2. With membership plan, you will be able to download all our templates/extensions. After download, you can use them forever. You will be able to download updates for this extension during your membership period only.

On how many domains can I install template that I bought?

  1. With single template order, with Single license, you can use template on one domain only (including subdomains).
  2. With single template order, with Developer license, you can use template on unlimited domains.
  3. With Silver membership plan, you can use templates on up to 2 domains.
  4. With Gold membership plan, you can use templates on up to 5 domains.
  5. With Platinum membership plan, you can use templates on unlimited domains.

I need to remove the copyright notice. What should I buy?

You should buy single template with Developer license or subscribe for Platinum membership plan.

Do you offer refunds after order has been placed?

Since we are selling irreversible goods, we do not offer refunds. Please understand that before you make purchase.

I paid template / extension / membership. How to download?

To download our templates and extensions, please do the following:

  1. Go to http://www.hotwebdesigntemplates.com and login with your email and password.
  2. Click on the Downloads link (top menu).
  3. If your order is paid and active (green color), click the Available Downloads button.
  4. Download template or extension that you bought (click on its name).

I bought Single template license, but now I would like to upgrade to Developer license.

To upgrade your template order to developer license, please do the following:

  1. Log in to http://www.hotwebdesigntemplates.com and select "Downloads", then click "Available Downloads".
  2. Scroll down to see the "Account Addons" section and the link "Click to view available addons".
  3. Click "Order Now" in "Developer License" field.
  4. Make payment as usual.

I paid Developer license, but can't see it with my order.

When you go Downloads > Available downloads, at the bottom of that page, you will see that you have Developer license addon activated. Therefore, you can change copyright information in Joomla backend (Extensions > Module Manager > Copyright).

If I subscribe, will you charge my credit card or Paypal account automatically when subscription period is over?

No. You will just receive emails informing you when your subscription period is over.

 

Template installed on my server, but it's different than on your server.

  1. Make sure you used HotStart installation method, not standard template installation. Details about HotStart installation method has been given in documentation PDF file.
  2. Make sure all files are uploaded successfully and correctly. More info
  3. Make sure you clicked "Install Sample Data" button during installation.
  4. Make sure you did not change "jos_" as database prefix during HotStart installation.
  5. You can't install HotStart over existing Joomla site. HotStart is new Joomla installation.

I don't know how to change the page title (in the browser bar).

Please change it by editing default menu item. You will find it under the System tab. More info

I got error message "Error! Could not find an XML setup file".

The template archive that you downloaded contains several files. There are template archive, HotStart archive, source files, extensions files anddocumentation. As its name says, please unzip the file you downloaded first (if you bought template). Then read documentation file (PDF) that you will find inside to learn more about installation. More info

My template doesn't look good in IE9 (and later).

If you downloaded template after March 22, 2011, please re-download and re-install. More info

How to change template's logo image?

  1. You should upload new logo image in folder /templates/hot_templatename/images. Name of the image should be logo.png. Dimensions of the image (width and height) should be the same as dimensions of the original logo image.
  2. If you need to change code of logo container (dimensions, padding...), you can do this by editing Logo module (in Module Manager), or, if it's not available, by editing template's index.php file. More info

My VirtueMart store doesn't show images. My VirtueMart store backend's links are incorrect.

You should edit file /administrator/components/com_virtuemart/virtuemart.cfg.php. In this file, you should change two sample links with correct links of your web site. More info

After standard template installation, the top menu looks broken.

  1. If you are have template with drop-down menu, please read this tutorial.
  2. If you are have template with mega menu, please read this tutorial.

I bought Developer license, how do I edit the copyright notice?

Go to Joomla backend (administrator), then go to Module Manager and click Copyright module. You can edit copyright notice and link from there.

Template installed and home page looks good, but I get error when I click any link.

You probably have SEF (Search Engine Friendly) links enabled, but not configured properly.

  1. Using your FTP program, rename file htaccess.txt (you'll find it in Joomla root folder) to .htaccess
  2. Check your site now. If it still doesn't work, you can consult your hosting provider for correct .htaccess file for your server. Also, you can disable SEF links in Joomla administration panel (Global configuration).